Privacy Policy

Privacy Policy

We are pleased that you are visiting our website and are interested in our general medical practice. The protection of your personal data is very important to us. We treat your personal data confidentially and in accordance with the applicable data protection regulations and this privacy policy. With this privacy policy, we would like to inform you about which personal data we collect through the contact form and our online reception service, and how we process this data.

Data Controller

The controller responsible for data processing on this website is:

General Medical Group Practice Bassel Kanafani and Lotus Morshed
Dinxperloer Str. 5e
46399 Bocholt

Phone: 02871-227654
Email: praxis@kanafani.de

Responsible persons: Bassel Kanafani, Lotus Morshed

Collection and Processing of Personal Data

We collect, process, and use your personal data only if you voluntarily provide it to us via the contact form or our online reception service on our website. Personal data refers to all information relating to an identified or identifiable natural person.

The personal data we collect includes, in particular:

  • Your name

  • Your email address

  • Your phone number

  • Content of your message

We use this data exclusively to process your inquiry and, if necessary, to contact you. The data processing is carried out on the basis of your consent (Art. 6 para. 1 lit. a GDPR).

Use of Cookies

This website itself does not use cookies. However, when external services such as 321 MED are used, cookies may be set by the respective provider. Further information can be found in the privacy policy of the respective service provider.

Use of the Online Reception Service 321 MED

This website uses the online reception service 321 MED for digital, online-based communication and interaction between patients and healthcare institutions and/or medical practices. The service provider is 321 MED GmbH, Wernerwerkstraße 4, 93049 Regensburg, Germany.

321 MED enables us to provide direct online support to our patients and ensures fast and uncomplicated communication with them. If you enter data via our online reception service on our website, such as your contact details for communication purposes, this data will be stored on 321 MED servers located in Germany. Depending on the individual configuration and your input, personal data and/or health-related data may also be collected within the scope of using our online reception service.

The use of 321 MED serves the interest of presenting our online services in an appealing manner and providing an immediate and efficient service. This constitutes a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. Data processing through 321 MED is carried out based on your consent pursuant to Art. 6 para. 1 lit. a GDPR. If you provide optional data such as gender or health-related information, processing is carried out based on your consent pursuant to Art. 9 para. 2 lit. a GDPR.

If you do not want your data to be transmitted to 321 MED, you may revoke your consent to the processing of your personal data or health-related data at any time by sending us a message. If you revoke your consent, your data will be deleted by us and/or by 321 MED. Please note that in this case, you may no longer be able to fully use all functions of our online reception service. Data stored by us or by 321 MED for other purposes remains unaffected. The legality of any data processing carried out prior to the revocation remains unaffected.

We have concluded a data processing agreement (DPA) with 321 MED as required under data protection law. This agreement ensures that personal data of users of our website is processed exclusively in accordance with our instructions and in compliance with the GDPR.

Further information about the data processed by 321 MED and about cookies can be found in the 321 MED privacy policy at:
https://321med.com/de/dataprotection

Purposes of Data Processing

The personal data you provide will be processed for the following purposes:

  • Processing your inquiry and contacting you

  • Managing appointment requests or general inquiries regarding the practice

Your data will only be shared with third parties if this is necessary for processing your request or if you have expressly consented to such sharing.

Data Retention Period

We store your data only for as long as necessary to process your inquiry or as required by statutory retention obligations. Once your request has been completed, your data will be deleted unless legal retention obligations apply.

Your Rights

Under the GDPR, you have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to data portability

  • Right to object

Withdrawal of Consent

You may withdraw your consent to the processing of your personal data at any time. The withdrawal can be made by email to praxis@kanafani.de or in writing to the address stated above. The legality of the data processing carried out before the withdrawal remains unaffected.

Data Security

We implement technical and organizational security measures to protect your personal data against loss, misuse, and unauthorized access. Our security measures are continuously improved in line with technological developments.

Changes to This Privacy Policy

We reserve the right to amend this privacy policy from time to time to ensure that it always complies with current legal requirements or to reflect changes in our services.

Contact

If you have any questions regarding data protection or wish to exercise your rights, please contact:

General Medical Group Practice Bassel Kanafani and Lotus Morshed
Dinxperloer Str. 5e
46399 Bocholt
Phone: 02871-227654
Email: praxis@kanafani.de